At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. We are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

Are you a problem-solver who excels at keeping moving parts organized? We are looking to add another proactive, client-focused Scheduler to our Weston super-Mare office to keep our field operations running smoothly and deliver outstanding service.

Key Tasks

• Build efficient, high-capacity daily diaries for field engineers, optimising routes to minimise travel time and maximise first-time fix rates.

• Serve as the welcoming, clear, and empathetic first point of contact for tenants, clients, and Housing Associations.

• Chase outstanding parts, follow up on resident jobs, manage non-access updates, and resolve job queries quickly.

• Work closely with internal departments and the Call Centre Manager to meet client KPIs and maintain smooth workflows.

What We’re Looking For

• Demonstrable success in a similar role

• Excellent organisational skills with a knack for logical route planning and meeting tight deadlines under pressure.

• Clear, professional telephone manner with top-notch note-taking and message-passing ability.

• A proactive attitude toward continuous improvement and resolving day-to-day challenges.

• A team player who acts with integrity, handles tenant needs with empathy, and adapts quickly to changing priorities.

What we offer:

• Competitive salary

• 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).

• Employer-contributed pension scheme

• Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.