Sureserve Compliance Fire, part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance and monitoring of fire safety and electrical systems, we deliver fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join us.

Role Overview

HR and Business Support - Provide professional, accurate and effective HR administration to support the HR department, the wider business and employees across the organisation.
Senior Leadership Team Support - Provide administrative support to the Senior Leadership Team, ensuring tasks are handled efficiently, professionally and in line with business needs.
Confidentiality and GDPR - Handle sensitive information with discretion and maintain confidentiality at all times, ensuring all activities are carried out in accordance with GDPR requirements.

Key Responsibilities

• Ensure completion of the onboarding process for new starters, including but not limited to evidence of Rights to Work in UK, insurances, driving licenses, references, completed application form.

• Process DBS applications and bring any relevant factors to the attention of the Senior HR Business Partner.

• To maintain accurate HR information and verification of data in the HR system, ensuring the information is accurate.

• Act as a key point of administrative support to the Senior leadership team, coordinating diaries, communications, and confidential documentation with a high level of discretion

• Supporting minute taking for meetings

• HR management and compliance - being a point of contact for all HR related queries and escalating to Senior HR Business Partner where necessary

• Prepare offer letters, contracts of employment, contractual change letters and leavers letters and update HRIS accordingly as required.

• Ensure that all sickness and holiday records are logged.

• Ensure completion of the leavers process and action the leaver notification when a leaver is confirmed.

• To support colleagues with HR system queries, in an accurate and timely manner.

• To support Senior HR Business Partner with board reporting metrics from HRIS system

• Supporting line managers to enable self-service where required

• Employee relations – support and advise day to day low-level ER cases

• Manage HR inboxes and escalate as appropriate.

• Support with recruitment including uploading job ads, liaising with managers and with agencies.

• Ensure any information for payroll is processed in a timely manner liaising with the Group Payroll team

• Assist with wider HR projects and initiatives, for example well-being, learning and development etc

• To be an effective representative of the Company and to always act in a professional manner, promoting a positive Company image.

• Undertake any other duties which commensurate with the post

• Attendance at internal or external company events may be required from time to time

Qualifications and Skills

• Previous experience in an HR Administrator or similar HR support role.

• Experience supporting the employee lifecycle including starters, leavers, contracts, and probation processes.

• Experience responding to routine HR queries and supporting managers and employees with HR processes.

• Experience liaising with payroll to ensure accurate processing of starters, leavers, and contractual changes.

• Proficient using HR systems and Microsoft Office applications, particularly Word, Excel, and Outlook.

Qualifications

• Minimum CIPD Level 3 in Human Resource Practice (or working towards) – desirable.

Knowledge & Skills

• Basic knowledge and understanding of UK employment legislation and HR best practice.

• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.

• High level of accuracy and attention to detail.

• Excellent written and verbal communication skills.

• Professional, discreet, and able to handle sensitive information with confidentiality

Working Environment

This is a hybrid position that involves collaborating closely with the Leadership Team while also engaging with other functional colleagues. Expect a dynamic work setting that combines office-based coordination with customer facing time. Flexibility of on-site working and travel is a necessary requirement.