Excellence is not just an expectation, it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

We are looking for a proactive and highly diligent Scheduler to join our team in Weston-super-Mare. In this role, you will be the key point of contact connecting our clients, residents, and mobile engineers. If you enjoy managing logistics, solving daily scheduling puzzles, and delivering excellent customer service, we would love to hear from you.

Key Tasks

• Plan and optimise Engineers' diaries for maximum efficiency and economical route planning.

• Act as a welcoming, clear, and professional first point of contact for incoming calls from tenants and housing associations.

• Resolve queries from clients, residents, and engineers efficiently to support a "first-time fix" delivery model.

• Book in jobs, dispatch engineers, track outstanding parts, and maintain accurate document and data control.

• Follow up with residents regarding ongoing jobs and provide regular updates to clients on property access.

Required Skills & Experience

• Demonstrable success in a similar Scheduling role

• Knowledge or experience in logistics, scheduling, administration, or coordinating field staff

• Ability to handle scheduling tasks methodically and meet daily deadlines.

• A professional telephone manner with the ability to take clear, accurate notes and messages.

• Ability to working collaboratively across departments to achieve shared goals.

Our package:

• £27,400 base salary

• Career stability within a growing organization.

• Pension scheme, Life assurance & access to flexible benefits scheme.

• 29 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure).

• Employee Assistance Programme with 24 hours telephone and online access.

• Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more).

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.