Sureserve provide market leading compliance and energy services across the UK, with close to 5000 employees working from over 30 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Overview of role:

To undertake a complete multi-trade service in order to deliver first time fixes to reactive repairs and

planned work, which may include kitchen and bathroom installs/refurbs and voids. Works will be

completed professionally, to a high standard, and ensuring customer and client satisfaction and

achievement of KPI’s as set by Management.

Key Responsibilities:

• Carry out all building works as required which may include but is not limited to plumbing, carpentry, painting & decorating, plastering, tiling and flooring – works will be assigned relevant to your trade/skills and experience

• To act in a professional courteous and considerate manner whilst representing the company; to attend works in full uniform, repairing and “making good” all works assigned to a high standard.

• To work in conjunction with management to ensure key performance indicators are met, particularly around customer satisfaction and reducing the need for “call backs” by ensuring 1st time fixes wherever possible

• To work safely and in accordance with relevant H&S Regulations at all times, wearing appropriate PPE and undertaking appropriate Risk Assessments and working to Method Statements for each activity. To undertake mandatory iHASCO H&S on-line training and attend relevant H&S Toolbox Talks and other training activities as directed

• To complete all works as assigned on a daily basis through the Company’s AccuServ system, received via a PDA – so computer literacy and ability to work a PDA essential (full training will be given)

• To follow the “no access” procedure, including taking photographic evidence of the property’s entrance and calling in to the office

• To follow company procedures and standards, including all instructions received via the PDA system, such as taking “before & after” photos of works undertaken, writing up job reports on the PDA, and ensuring relevant materials are ordered using our approved Suppliers

• To be responsible for the routine and daily van checks of the vehicle assigned to you and undertake all FORS training, reporting any points on licence immediately to our Fleet Dept

• To be available on the Emergency Call Out Rota, if required and as directed by your supervisor or Manager (additional Standby and Call Out payments apply)

• Any other reasonable duties as directed by your supervisor or manager

Education, Experience and Qualifications:

• Trade specific qualifications are desirable, or qualification by experience essential.

• Previous experience within plumbing and/or carpentry essential

• Previous experience undertaking routine maintenance, service & repair works in Local

• Authority or Social Housing sector properties desirable

• Professional tradesperson multi skilled Competent in use of IT equipment, including email and ideally PDA (training will be provided)

• Team player “Can do” attitude

• Strong Written and Verbal Communication

• Excellent organisational skills – good time management

• Excellent customer service skills

• Presentable, professional technician

• Punctual and reliable

• Full valid UK Driving License essential

What We Offer:

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary

• 24 days annual leave plus bank holidays

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2Work scheme

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SCE.GroupHR@sureserve.co.uk

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.

You may be required to carry out other duties in order to commensurate with the post. This will not change the character or purpose of the post but will be necessary to maintain high standards of business practice. The post-holder will be expected to participate in developing Sureserve Quality Standards.

This job description, through Business reasons, may be altered from time to time to meet the changing needs of the Company.