Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life.

The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.

Our workforce throughout the United Kingdom is at the heart of our success. We provide an inclusive, respectful environment where diversity and merit are celebrated. Our employees enjoy a secure and purposeful work atmosphere, fair compensation, and clean, safe conditions. We support their health, well-being, and personal responsibilities, encouraging open dialogue for suggestions and complaints. Equal opportunities for employment, development, and advancement are fundamental, supported by ethical leadership.

Role Overview

Our Marketing team is filled with high-energy, forward-thinking leaders that get excited by the challenges of growing a business. As a Communications Marketing Manager, you will execute the in the year external and internal communication of our vision, values and strategy, input into future strategy, delivering against overall business, market share and equity objectives, and have autonomy in execution of role.

Key Responsibilities

• Deliver external and internal communication plans

• Own owned communication platform content and events strategy internally

• Own organic social media communications strategy across total group

• Develop and maintain strong relationships, ensuring ongoing alignment and engagement & build a strong One Sureserve culture across the Sureserve companies.

• Deliver targeted campaigns for recruitment of frontline workforce to targets

• Reporting of own activity

• Manage PR partnerships

• Support in risk/crisis management

• Track budget and own spend for communications

• Partner with senior management, lead projects and cross functional teams in shaping a robust channel strategy.

• Collaborate closely with the full marketing team and cross-functional teams (i.e. Bids, Sales, HR) and lead on compelling content creation to deliver on shared objectives

• Work as a partner to other team members adding value and helping others to develop.

• Monitor market, brand and competitor performance. Ensure a deep understanding of the key drivers behind our market evolution, share and sales performance, in order that ongoing recommendations can be made to the business.

• Support the business in carrying out duties as required in this fast-paced marketing environment as the business and roles evolve.

Qualifications

• Undergraduate degree preferred.

• Progressive communications and marketing experience required.

• Experience working in b2b selling to housing associations or local authority preferred.

• Able to work in an agile structure and influence senior managers in the business.

• A strong grasp of strategic communications is required, with experience of the key disciplines.

• Excellent content writing ability

• Experienced communication and marketing in a digital world, (i.e. social media, intranet management, analytics, campaign manager) is required.

• Strong focus on performance and strategic agility required.

• Analytical ability can readily interpret data and is familiar with key research techniques.

• Ability to identify/create customer insights and translate into winning activations aligned with business priorities.

• Ability to work under pressure and meet deadlines.