The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South delivers heating services across London & the South East, supporting both private customers and commercial clients. We provide expertise across domestic gas, commercial gas, renewables, and electrical services. As London’s largest and most successful gas contractor, we focus on long-term relationships with our customers, providing reliable service and creating job security and progression opportunities for our staff.

Role

The purpose of the role is to act as the focal point of contact for our private customers, providing a high level of customer service and support. You will have experience in customer service from a previous administration role, preferably working within the construction, maintenance, or service industry.

• Scheduling jobs with private customers for servicing, repairs, and installations.

• To take ownership of the administration of private customer jobs whilst co-working with engineers and the wider team to ensure efficient scheduling and excellent service delivery.

• Answer inbound customer calls and enquiries relating to repairs, servicing, and installations courteously and professionally.

• Respond to customer queries and take ownership of any issues arising through to completion, ensuring a positive customer experience.

• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary, logging information accurately and concisely.

• Support the private customer team with quotations, job updates, and general customer communications.

• All associated ad-hoc administrative duties.

The successful candidate will have

• Previous administrative experience, preferably from a construction, maintenance, or service-based environment

• Able to provide a high level of courteous, professional customer service

• Proficient in MS Office, in particular, Outlook and Excel

• Good written and verbal communication skills

• Flexible attitude with strong organisational skills

What we can offer you

• We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• 37.5 hours per week contracted with summer/winter hours

• Competitive salary

• Contributory Pension scheme

• Life assurance

• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.