At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. We are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

We are looking to bring on board an experience Installation Planner into our Woking office. You will orchestrate highly efficient work schedules across all contracts, strategically managing capacity to ensure 100% compliance with SLAs for servicing, reactive repairs, and planned maintenance.

Key Responsibilities:

• Deliver efficient scheduling and re-scheduling works as required and schedule at least one/two weeks ahead.

• Reconciliations of the previous day’s work

• Managing capacity to deliver the workload, liaising with contract teams

• Analyse workload data to ensure best scheduling practice is used (i.e. geography / skill set / existing works scheduled)

• Develop and promote best practice for processes and end users

• Support with inbound/outbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner

• Answer customer queries and take ownership of any issues arising through to completion

• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely

• Ensure all jobs are assigned to the relevant engineers within designated regional/client areas

• Ensure the engineers are aware of their daily schedules by assigning work their work and communicating any specific requirements

• Support customers’ expectations, keep customers informed for early or late arrivals, redeploying and rescheduling appointments

• Monitor the efficient operation of processes

• Embrace any future plans or processes with enthusiasm, including any necessary training requirements which ensures confident use of potential future systems

• Assign all emergency jobs to the relevant engineers within designated regional/client areas

• Maximise diaries and support the delivery of the service team

Skills & Experience

• Practical experience in scheduling, or similar, ideally within the housing or facilities sector

• Experience with scheduling tools/software

• Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management

• Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively

• Ability to work under pressure, managing challenging situations calmly with problem/decision making skills

• Adaptable and flexible to deal with fast changing situations and environments, an agile mindset

• IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly

Our Package

• £27-35k Basic

• 32 days annual leave (includes statutory bank holidays and Christmas & New Year closure).

• Competitive annual leave package and enhanced family leave (maternity, paternity)

• Healthcare cash plan, cycle to work scheme, and electric vehicle leasing options

• Inclusive, diverse workplace culture with a Gender & Equality Working Group

• Sureserve Academy for career progression and learning

Diversity and Inclusion at Sureserve Energy Services UK

Sureserve is proud to be an equal opportunity employer, deeply committed to creating a diverse and inclusive environment. We encourage applications from all backgrounds and do not discriminate on the basis of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, age, disability, or veteran status.

If you require adjustments during the recruitment process to enable you to perform at your best, please contact SESUKHR@sureserve.co.uk.

Application and Next Steps

All successful candidates will be subject to our employment eligibility, right to work, and criminal reference checks before starting work with us.