Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:

Provide professional and effective HR administration in order to support our business needs and that of our employees. Ensuring smooth delivery of HR services, accurate record-keeping, compliance with legal and internal requirements, and excellent employee support throughout the employee lifecycle.

Key Responsibilities:

• Ensure completion of the onboarding process for new starters, including but not limited to evidence of Rights to Work in UK, insurances, driving licenses, references, completed application form

• Process DBS applications and bring any relevant factors to the attention of the HR Advisor or Head of HR

• Maintain accurate HR information and verification of data in the HR system, ensuring the information is accurate

• HR management and compliance - being first point of contact for all HR related queries for this site

• Prepare offer letters, contracts of employment, contractual change letters and leavers letters as required

• Ensure that all sickness and holiday records are logged

• Ensure completion of the leavers process and action the leaver notification when a leaver is confirmed

• Support colleagues with HR system queries, in an accurate and timely manner

• Supporting line managers to enable self-service where required

• Employee relations – manage and advise day to day ER cases

• Manage HR inbox, and escalate as appropriate

• Assist with recruitment including uploading job ads, liaising with managers and with agencies.

• Ensure any information for payroll is processed in a timely manner liaising with the Group Payroll team

• Assist with wider HR projects and initiatives, for example well-being, learning and development etc.

• Supporting minute taking for meetings

• Be an effective representative of the Company and to always act in a professional manner, promoting a positive Company image

• Undertake any other duties which commensurate with the post

• Attendance at internal or external company events may be required from time to time

Skills & Experience

• Level 3 CIPD qualified or above (or working towards)

• Demonstrable HR Administration experience

• Experience with HRIS maintaining databases accurately and running regular reports

• Good understanding of Employment Law, knowledge of laws, regulations and experience with organisational policies

• Strong ER skills and knowledge including disciplinaries, grievances, appeals, performance management, long term sickness and capability

• Attention to detail with clear and simple communication skills, both verbally and written

• Proficient in MS Office applications

*Closing date for applications: 11th January 2026

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• £30,000 - £35,000 (depending on experience)

• Contributory pension scheme

• Life assurance

• 24 days + Bank holidays

• Sureserve Benefits Hub, accessing over 1000 retail discounts

• Virtual GP service, available for employees and immediate family

• Employee Assistance Programme (EAP)

• Bike2Work Scheme

• EV Car Scheme

• Employee engagement events and “Employee Voice” programmes

• Strong opportunities for career growth and development

• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them.

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.