Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Application deadline is 9th January 2026

Role Overview:

Provide an efficient schedule of work for all contracts and manage capacity for the periods that the works are required and meeting contractual SLA’s (both servicing and reactive / planned works) and work collaboratively with the contract administration teams and field engineers.

Key Responsibilities:

• Deliver efficient scheduling and re-scheduling works as required and schedule at least one/two weeks ahead.

• Reconciliations of the previous day’s work

• Managing capacity to deliver the workload, liaising with contract teams

• Analyse workload data to ensure best scheduling practice is used (i.e. geography / skill set / existing works scheduled)

• Develop and promote best practice for processes and end users

• Support with inbound/outbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner

• Answer customer queries and take ownership of any issues arising through to completion

• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely

• Ensure all jobs are assigned to the relevant engineers within designated regional/client areas

• Ensure the engineers are aware of their daily schedules by assigning work their work and communicating any specific requirements

• Support customers’ expectations, keep customers informed for early or late arrivals, redeploying and rescheduling appointments

• Study and maximise full use of contracted SLA’s for business benefit

• Monitor the efficient operation of processes

• Embrace any future plans or processes with enthusiasm, including any necessary training requirements which ensures confident use of potential future systems

• Assign all emergency jobs to the relevant engineers within designated regional/client areas

• Maximise diaries and support the delivery of the service team

• Adapt to, and complete any additional ad-hoc requests as instructed by your line manager

Skills & Experience

• Practical experience in scheduling, or similar, ideally within the housing or facilities sector

• Experience with scheduling tools/software

• Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively

• Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively

• Ability to work under pressure, managing challenging situations calmly with problem/decision making skills

• Adaptable and flexible to deal with fast changing situations and environments, an agile mindset

• IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• £30,000 per annum

• Contributory pension scheme

• Life assurance

• 20 days + Bank holidays (service based increasing holiday scheme)

• Enhanced maternity, paternity, adoption leave and other family friendly policies

• Sureserve Benefits Hub, accessing over 1000 retail discounts

• Virtual GP service, available for employees and immediate family

• Employee Assistance Programme (EAP)

• Bike2Work Scheme

• EV Car Scheme

• Employee engagement events and “Employee Voice” programmes

• Strong opportunities for career growth and development

• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact scnw.careers@sureserve.co.uk.

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.