Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:

Provide an efficient schedule of work for all contracts and manage capacity for the periods that the works are required and meeting contractual SLA’s (both servicing and reactive / planned works). We're looking for someone that has the ability to analyse data, spot trends and identify risks before they become issues and able to think ahead, anticipate challenges and build in contingencies.

Key Responsibilities:

• Providing efficiency to scheduling and re-scheduling works as required which will provide sales and margin improvement for the business
• Attempt to scheduling at least one/two weeks ahead
  
• Reconciling of the previous day’s work
  
• Managing capacity to deliver the workload, liaising with Contract Teams
  
• Analysing workload data to ensure best scheduling practice is used (i.e. Geography / Skill set / existing works scheduled)
  
• Develop and promote best practice for processes and end users
  
• Support with inbound/outbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner
  
• Answer customer queries and take ownership of any issues arising through to completion
  
• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely
  
• Ensure all jobs are assigned to the relevant engineers within designated regional/client areas
  
• Ensure the engineers are aware of their daily schedules by assigning work their work and communicating any specific requirements
  
• Support customers’ expectations, keep customers informed for early or late arrivals, redeploying and rescheduling appointments
  
• Study and maximise full use of contracted SLAs for business benefit
  
• Ensure processes are always followed to ensure the efficiency of the operation
  
• Embrace any future plans or processes with enthusiasm, including any necessary training requirements which ensures confident use of potential future systems
• Ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas
  
• Ensure the engineers are aware of any emergencies that have been assigned to them.
  
• Maximise diaries and support the delivery of the service team
  
• Adapt to and complete any additional ad-hoc requests as instructed by your line manager

Skills & Experience

• Practical experience in a Planner/Scheduling capacity, ideally within social housing/gas/ maintenance sectors
• Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
• Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
• Ability to work under pressure, managing challenging situations calmly with problem/decision making skills
• Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
• Good understanding of geographical areas and travel time/best routes
• Be flexible in your working hours to support the delivery of the contract
• IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• £26,208 - £28,000 depending on experience
• Contributory pension scheme
• Life assurance
• 20 days + Bank holidays (service based increasing holiday scheme)
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• Bike2Work Scheme
• EV Car Scheme
• Employee engagement events and “Employee Voice” programmes
• Strong opportunities for career growth and development
• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact scnw.careers@sureserve.co.uk.

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.