Position: Retrofit Survey Manager

Base Location: Livingston

Working Pattern: Permanent / Full Time / 40 hours per week

Salary: £32,000 to £35,000 per year

What we Offer:

• Career stability with a growing organisation.
• Pension scheme, Life assurance & access to flexible benefits scheme.
• 32 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure!)
• Employee Assistance Programme with 24 hours telephone and online access
• Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more).
• Plus, other benefits for you and your family.

Role Overview:

Our company is growing, and we are seeking a driven and detail-focused Retrofit Survey Manager to lead survey coordination across our UK-wide energy efficiency programmes, including ECO4, GBIS, WarmWorks and Local Authority schemes.

Sitting at the centre of delivery within Sureserve, this role provides governance and oversight of all survey-related activity across multiple programmes and departments. You will control survey allocation, maintain data integrity, and ensure TrustMark/PAS compliance - safeguarding the quality of information that underpins our funded projects.

This is a fast-paced, high-accountability position suited to someone who can manage concurrent workstreams without compromising accuracy, enjoys structured problem-solving, and can maintain operational cadence across cross-functional stakeholders.

What will you be doing?

• Acting as the central contact for the surveyors and funders, ensuring smooth communication and issuing resolutions.
• Gaining a clear working knowledge of all active programmes (ECO4, GBIS, WarmWorks and LA schemes) to support a compliant and efficient delivery.
• Allocate and track surveys end-to-end, ensuring deadlines, quality and client expectations are met at all times.
• Support surveyors with information and coordinate with Project Managers to provide timely and accurate progress updates whilst keeping to KPI alignment.
• Conduct daily portal checks and onboard new leads into our internal system to maintain pipeline continuity.
• Safeguard data integrity and TrustMark/PAS compliance across all survey records, and keep internal systems, funder portals and documentation accurate and up to date
• Contribute to weekly and monthly performance reporting and assist with delegated projects when required

What Should You Have?

• Proven management experience leading a team and effectively overseeing workloads to ensure timely and high-quality results
• Proven ability to work independently and collaboratively within diverse teams, showing initiative and full ownership of responsibilities while maintaining flexibility and adaptability to evolving business priorities.
• Exceptional attention to detail ensuring documentation, uploads and reporting are accurate and compliant.
• Good written and verbal communication skills with the ability to build strong working relationships internally and externally.
• A customer-focused mindset with the ability to understand, meet and exceed client and project requirements.
• Excellent administrative control with a strong numerical ability with confidence in analysing, interpreting and presenting data. (Proficiency in Microsoft Office applications Excel, Word, Outlook, Teams)

For this role you should hold a full UK Drivers License.

About Sureserve:

At Sureserve, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

Working with an Equal Opportunity Employer

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified a

Apply Today

If you believe you have the necessary skills and qualifications, we eagerly await your application. Join us in our mission to deliver excellence across the UK.