Position: Project Coordinator

Base Location: Bathgate

Working Pattern: Permanent / Full Time / 40 hours per week

Salary: £27,500 to £29,500 Per Year

What we Offer:

• Career stability with a growing organisation.
• Pension scheme, Life assurance & access to flexible benefits scheme.
• 28 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure!)
• Employee Assistance Programme with 24 hours telephone and online access
• Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more).
• Plus, other benefits for you and your family.

About Sureserve:

At Sureserve, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

Role Overview:

Our teams are growing, and we are looking to hire a Project Coordinator to join our Services Team based in Bathgate where you will support the successful delivery of various large-scale projects.

You will play a pivotal role providing project and administrative support to the project along with providing excellent customer/client focus across multiple site contracts.

What will you be doing?

• Be part of, and support, the central point of communication for queries related to the project, whilst liaising with the Operations Director, Project Manager, and all Site Staff (including Sub-Contractors) where appropriate.
• Have a clear understanding of the day-to-day basis of the project, as well as the tasks assigned to ensure the smooth running of the project from an administration perspective.
• Focus on customer engagement and service, ensuring the successful delivery of the project.
• Respond, log, and track any customer complaints ensuring a successful outcome is reached.
• Assists with producing quotes for Green Homes applications.
• Liaising with field-based teams daily to ensure job allocation and completion, as well as notification of signs offs on the client database to provide completion packs.

What Should You Have?

• Excellent communication skills, with proven ability to influence others and be able to convey technically challenging information through a variety of platforms including presentations, written reports, diagrams, and graphics.
• Ability to solve problems and resolve any conflicts that may arise.
• Demonstrate a high level of commitment and flexibility to deliver projects within budget & timeframe.
• Exceptional customer service skills with the ability to prioritize work to deliver successful outcomes.

Working with an Equal Opportunity Employer

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please note, Eligibility to work in the UK is required, and candidates will undergo employment screening including a DBS Check prior to starting employment.