Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:

Responsible for collecting, transporting, and delivering parts, equipment, and components to engineering teams at tenant homes or along their travel routes ensuring that our engineers have the materials they need on time to complete their jobs efficiently and maintain service quality.

Key Responsibilities:

• Collect parts, components, and equipment from warehouse, depots or suppliers
• Safely load and unload items, ensuring correct handling to avoid damage
• Deliver parts to engineers at tenant homes, sites, or distribution hubs according to schedule
• Plan and follow efficient routes; adjust to traffic, delays, or last‐minute changes
• Ensure all deliveries are documented (delivery notes, signatures, proof of delivery)
• Check that the correct parts are delivered (cross-check packing lists, order numbers)
• Maintain clear communication with engineers, and the operations team regarding any delivery issues, delays, or shortages
• Keep the vehicle clean, fuelled, and in good condition; report any faults or maintenance needs
• Comply with all road safety, driving regulations, and company policies
• Handle customer interactions professionally when entering tenant premises (courteous, respectful, minimal disruption)
• Adhere to Health & Safety requirements and report incidents or near misses
• Any other duties deemed necessary with the role

Skills & Experience

• Valid UK driving licence (essential)
• Proven experience in a driving or courier role (desirable)
• Good knowledge of local roads, navigation systems (GPS/Satnav) and route panning
• Familiar with waste collections/disposal and environmental compliance
• An understanding of the social housing industry and ideally familiarity with gas plumbing parts/equipment and materials
• Good organisational and time-management skills; ability to follow scheduled routes and adjust when needed

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• £26,208 per annum
• Company vehicle and fuel card supplied
• Uniform, PPE & mobile device supplied
• Contributory pension scheme
• Life assurance
• 20 days + Bank holidays (service based increasing holiday scheme)
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• Bike2Work Scheme
• EV Car Scheme
• Employee engagement events and “Employee Voice” programmes
• Strong opportunities for career growth and development
• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact scn.hr@sureserve.co.uk.

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.