Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

Purpose of the Role/Role Overview:

We are seeking a lead gas engineer/ supervisor to join our busy heating service & repair team. This role is a pivotal role that contributes to the delivery of efficient and effective heating system surveys and installations for our clients. The individual will be the driving force in conducting in-depth assessments of commercial properties, ensuring all heating solutions recommended meet regulatory standards and align with the customer's needs and budget considerations. The role demands a combination of technical expertise, customer service, and attention to detail.

• Supervise and lead a team of skilled commercial gas engineers, ensuring works are carried out to the highest standards of safety and compliance.
• Provide technical support and guidance for all aspects of commercial gas engineering, including installation, maintenance, fault finding, and repairs.
• Champion excellent communication across the team and with clients to guarantee strong customer satisfaction throughout all projects.
• Plan and allocate work efficiently, ensuring successful multitasking and timely completion of multiple assignments.
• Act as the main point of contact for complex technical issues, using robust problem-solving abilities to resolve challenges on site.
• Ensure compliance with current gas safety regulations and company procedures, delivering services with exceptional attention to detail.
• Work collaboratively within a team environment whilst demonstrating effective leadership skills and a resilient approach to challenges.
• Serve as an ambassador for Sureserve, prioritising customer service excellence with every client interaction.

Essential Skills and Qualifications

• Fully qualified in commercial gas engineering (ACS or equivalent), with demonstrable experience in a supervisory or senior engineer role.
• Sound knowledge of commercial gas systems, relevant legislation, and best practices.
• Strong communication skills, both verbal and written, suited to interacting with colleagues, clients, and contractors.
• Proven leadership abilities, with experience managing teams and supporting professional development.
• Effective problem-solving capabilities and a resilient attitude towards resolving technical and operational challenges.
• Excellent multitasking and organisational skills, able to oversee multiple projects and priorities.
• Demonstrable attention to detail and commitment to maintaining high safety and quality standards.
• Ability to build positive relationships and work collaboratively within a diversified workforce.
• Customer-focused with a track record of delivering outstanding service.

Working Conditions:

• Field-based with regular meetings and remote coordination.
• Working hours are Monday to Friday 8am till 5pm with 1 hour for lunch. 

This role is ideal for a proactive, detail-oriented professional who thrives in leading commercial team and can supervise projects efficiently.

What We Offer:

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Technical training and certifications relevant to the role.
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scc-hr@sureserve.co.uk

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.