Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:

Contact Centre Administrators are a key part of our team, providing frontline support and outstanding customer service for our social housing and public sector clients. Serving as the primary point of contact for customer service and commercial inquiries. Ensuring seamless operations between our engineering teams and customers, maintaining high standards of service delivery and contractual compliance.

Key Responsibilities:

• Coordinate and schedule engineering tasks for both planned works and responsive repairs ensuring optimal allocation of resources
• Maintain and update work schedules, following up on incomplete jobs, rescheduling or adjusting for any changes or emergencies
• Liaise with engineers to confirm availability and job completion timelines
• Manage customer complaints and issues, ensuring swift resolution and maintaining customer satisfaction or escalating where necessary

Skills & Experience

• Practical experience in contract administration, or similar, ideally within the gas or energy sector
• Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
• Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
• Ability to work under pressure, managing challenging situations calmly with problem/decision making skills
• Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
• IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly

Please note: The successful candidate will be required to undertake a DBS check prior to commencing employment with us.

What We Offer:

• £26,208 per annum
• Employer contributed pension scheme
• Access to our EAP - Employee Assistance Programme
• Service level awarded annual leave
• Enhanced maternity and paternity packages
• Cycle to work scheme
• Employee engagement events
• “Employee Voice” programmes
• Strong opportunities for career growth and development
• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values
• A diverse, inclusive, and supportive workplace that values equality

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Apply Today

If you have the skills and experience we're looking for, we'd love to hear from you!

Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status.

We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to scnw.careers@sureserve.co.uk.