At Sureserve Energy Services, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking a Planner, who shares our commitment to quality, service, and environmental improvement.

Overview of role:

• The main purpose of this role is to book in planned works, make outgoing and receive incoming calls. Ensure works are planned efficiently and aim for a one call resolution whilst delivering excellent customer service.

. Main Duties and Responsibilities:

• Liaise with customer to progress planned works, ensuring an accurate record is maintained utilising the internal database
• Support customers with their enquiries during the duration of their planned works, including aftercare
• Answer calls, emails and handle the incoming and outgoing post daily
• Order internal supplies
• Management of employee records including processing time-sheets in excel, maintaining holiday records, etc.
• Ensure customer enquiries are passed to relevant department/surveyors by email
• Allocate works to trade operatives through our work management system
• Planning installs as efficiently as possible, ensuring departmental KPI’s are met
• Complaint resolution
• Process customer completion certificates and keep up to date spreadsheets for monthly submission
• Process customer payments and issue receipts
• Gather information for new contracts and devise customer order forms and offer letters
• Run reports via database/excel on a weekly, monthly, adhoc basis to meet business requirements
• Process and issue purchase order numbers, whilst keeping corresponding spreadsheet up to date
• Additional duties as the business requires.

Skills Required:

• Experience of working in a customer interfacing role with exceptional customer service skills
• Ability to deal with clients/customers with empathy and meet their expectations
• Ability to prioritise and meet deadlines
• Previous experience of data entry is desirable
• Ability to work as part of a team as well as autonomously
• Excellent attention to detail is essential
• Excellent communication and interpersonal skills
• Experience of Outlook packages (Excel, Word, Outlook)
• Flexibility to work overtime as business needs require.

What We Offer:

• £24,570 per annum
• 37.5 hours per week (Monday to Friday)
• Company pension & life assurance
• 32 days annual leave
• Employee assistance programme with 24 hours telephone and online access
• Generous recommend a friend scheme
• Sureserve Group Legends scheme, with a reward for the ultimate legend!
• Employee engagement events to bring together colleagues and families
• Access to flexible benefits scheme (including bike to work scheme, healthcare cash plan).

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.