Role overview:

To support the successful delivery of multiple projects. Provide project and administrative support with a customer/client focus across multiple site contracts.

Key Responsibilities:

• Have a clear understanding of the day-to-day project tasks assigned to ensure the smooth running of the project from an administration perspective.
• Supporting the 360-scheme process, including aiding the project to be in line with legislative and key process changes.
• Notification of signs offs on client database and provide completion packs.
• Monitoring and closing off all aspects of completions.
• Reviewing and issuing survey programmes including updating survey status and survey uploads.
• Support the central point of communication for queries on multiple projects.
• Liaise with the Project Manager and Project team and all Site Staff (including Sub-Contractors) where appropriate.
• Support planning and processes to ensure project KPI’s are met.
• Follow up and ensure resolution of correspondence, customer complaints and queries.
• Processing, updating, and issuing programmed works and uploading to relevant in-house and
• external databases.
• Producing quotes for Green Homes applications.
• Support the Project Manager to create and produce project progress reports for Senior
• Management and clients.
• Liaise with field-based teams daily to ensure job allocation and completion.

Skills & experience:

• You will have excellent communication skills, proven ability to influence others with the ability to convey technically challenging information through a variety of media including presentations.
• Written reports, diagrams, and graphics.
• You will have a proven ability to solve technical/non-technical problems with skills in conflict resolution and management.
• You will demonstrate a high level of commitment and flexibility and be eager to accept responsibility.
• You will act with integrity and professionalism, gaining the trust of Clients and colleagues.
• Prioritisation with a flexible approach to deliver projects to time and budget is essential.

Additional Requirements:

• Disclosure Check/DBS
• Full UK Driving Licence (D)

What We Offer:

• Salary £27,000 per annum
• 32 days annual leave (Inc. bank holidays and Christmas and New Year Closure!)
• Employer contributed pension scheme
• Employee Assistance Programme with 24 hours telephone and online access
• Enhanced Maternity and Paternity Leave as part of our family-friendly benefits.
• A Flexible Benefits Scheme
• Sureserve Group Legends scheme, with a reward for the ultimate legend!