The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Sure Maintenance, part of The Sureserve Group are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base.

We are recruiting for a diligent, professional Contract Administrator to join our busy team in Gorton, working as part of the administration team for our Installations Team.

Overview of the Role

Contract Administrators are a key part of the team providing frontline support and outstanding customer service for our social housing and public sector clients

Roles and Responsibilities:

• Answering telephones and emails to customers and clients, booking appointments, dealing with queries
• Scheduling engineers for planned works
• Logging jobs and keeping the workforce management system is up to date
• Chasing up incomplete jobs and rescheduling when appropriate
• Dealing with problems and complaints and escalating when necessary

Relevant Skills and Behaviours:

•  You must have excellent communication skills gained within a customer focused environment.

• The ability to communicate with clients, residents, engineers and management effectively
• You will be a highly organised administrator and a team player.
• Be able to thrive in a demanding and dynamic environment
• You must be IT literate with experience in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly.
• Experience of domestic gas administration or similar is highly desirable but not essential.
• Outstanding customer care skills and a professional approach.
• Ability to work under pressure and manage challenging situations calmly.
  
• Problem-solving and decision-making skills.
• Adaptability and flexibility to deal with fast-changing situations and environments.
• Attention to detail and ability to multi-task.
• Proficiency in English.

What We Offer:

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages (after qualifying period)
• Cycle to Work Scheme (after qualifying period)
• Employee Voice Programme
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Apply Today

If you have the skills and experience we're looking for, we'd love to hear from you!

Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status.

We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to hr@suremaintenance.co.uk if needed.

Applicants will be required to undergo right to work and DBS checks as part of our employment procedures.