The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

K&T Heating Services, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We are 500 people strong and support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Duties

• Responsible for customer services including complaint resolution
• Work closely with HR colleagues on Employee related issues that may occur throughout the employee lifecycle.
• Attend all contract meetings and report back to Head of Region
• Monitor parts usage and credit returns to the Stores Department
• To ensure compliance is met on all contracts
• Responsible for all financial invoicing on time and chargeable – extra over work is collated and invoiced
• Ensure letter procedure is adhered to and take full responsibility on no access procedure
• Achieving and maintain 100% compliancy on servicing
• Manage key functions and roles within the Region
• Be the main link with our client organisations in terms of contracts management
• Handle all forms of feedback from customers and clients and take appropriate action; take a lead on championing customer service
• Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen.
• Assist in the preparation of bidding and contracting for new work
• Heavily involved in recruiting and monitoring probationary periods.
• All associated ad-hoc administrative duties.

The successful candidate will have

• Previous Area Manager experience preferably from a social housing/construction background.
• Able to provide a high level of courteous, professional customer service
• Highly proficient in MS Office, in particular Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

What K&T can offer you

• Salary exchange pension
• Employee assistance programme
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Enhanced family leave (dependent on length of service)
• EV car scheme (dependent on length of service)

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact careers@ktheating.co.uk

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.