Project Coordinator

At Everwarm, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking a Project Support Coordinator who shares our commitment to quality, service, and environmental improvement.

Role Overview:

To support the successful delivery of the Green Homes project. Providing project and administrative support within the Green Homes Project and customer/client focus across including multiple site contracts.

Duties & responsibilities:

• Ensuring the smooth running of the Warmer Homes Scotland project from an administration perspective.
  
• Undertake work directed by the Operations Director & Project Manager e.g. project/reporting.
• Support the 360-scheme process, ensuring the project is in line with legislative/key process changes.
• Support the central point of communication for queries to the Green Home project.
• Liaise with the Operations Director, Project Manager, site teams & sub-contractors.
• Support planning and processes to ensure project KPI’s are met.
• Log, follow-up and ensure resolution of customer complaints.
• Assist in the preparation of weekly/monthly reports.
• Process, update and issue programmed works, uploading to in-house and external databases.
• Producing quotes for Warmer Homes Scotland applications
• Supporting the Project Coordinator to create project progress reports for Management and clients.
• Focus on customer engagement and service and ensure the successful delivery of the project.
• Monitor and close off all aspects of completions.
• Reviewing and issuing of survey schedules including updating survey status and survey uploads
• Answering and directing customer calls

Skills & experience:

• Excellent communication skills with proven ability to influence others and able to convey technically challenging information through a variety of media including presentations, written reports, diagrams, and graphics.
• Ability to solve problems and resolve conflict/manage risk.
• Demonstrate a high level of commitment and flexibility to deliver projects within budget & timeframe.
• Exceptional customer service skills.
• Ability to prioritize work to deliver successful outcomes.
• Disclosure Check

What We Offer:

• Salary £26,000 to £27,000 per annum
• 40 hours per week
• Employer contributed pension scheme
• Employee Assistance Programme with 24 hours telephone and online access
• 32 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure!)
• Sureserve Group Academy programme that acknowledges the success of our trainees and apprentices
• Sureserve Group Legends scheme, with a reward for the ultimate legend!
• Employee engagement events to bring together colleagues and families e.g. Everwarm Family Fun Day, Summer BBQ, Christmas Night out!
• Access to Flexible Benefits Scheme (including buy holidays, discount to retailers, bike to work scheme, Healthshield care plan, and many more).

Everwarm (part of the Sureserve Group) is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.