Resident Liaison Assistant
We are recruiting for a dedicated and diligent Assistant Resident Liaison Officer to join our dynamic team
The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base.
Overview of Role
Aaron Services is excited to announce the opportunity for a dedicated and skilled Resident Liaison Assistant Officer to join our dynamic team. This role will play a significant part in maintaining strong relationships with our residents and ensuring the smooth operation of our services within the local authorities and housing associations. If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you.
The Role
The Resident Liaison Assistant Officer will act as an integral member of our customer service team, delivering outstanding support and problem-solving service to residents. The successful candidate will balance multiple tasks effectively, ensuring administrative excellence within a fast-paced environment.
Key Responsibilities
- Act as the first point of contact for resident enquiries, providing professional customer service support.
- Manage administrative duties with accuracy and efficiency, adhering to internal processes and policies.
- Coordinate efficiently with other teams and departments to resolve resident queries and concerns.
- Utilise IT systems competently for scheduling, reporting, and communication tasks.
- Support continuous improvement initiatives by identifying potential service enhancements.
Required Attributes
- Exceptional attention to detail and administrative skills.
- Strong multitasking abilities to handle tasks concurrently.
- Resilient and capable of working under pressure with a solution-oriented mindset.
- Excellent organizational abilities to prioritize and manage workload efficiently.
- Proficient with IT systems, including MS Office Suite.
- Friendly and professional attitude in all interactions with team members and residents.
- Experience in customer service oriented roles.
- Effective communication skills, both written and verbal.
- Ability to maintain a high level of professionalism and confidentiality.
- A flexible and adaptable work ethic, ready to collaborate in a team setting.
What We Offer
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff
- Service level awarded annual leave
- Technical training and certifications relevant to the role.
- Enhanced Maternity & Paternity Packages
- Dental & Healthcare cash plan
- Cycle to Work Scheme
- Electric Vehicle Leasing Scheme
- Gender & Equality Working Group
- Sureserve Academy- a platform for development, career progression
- Employee Voice Programme
- Social activities for all of our teams
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact careers@aaronservices.co.uk
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Apply today if you believe you have the necessary skills and qualifications, we eagerly await your application. Join us in our mission to deliver excellence across the UK.
- Business
- Aaron Services
- Role
- Assistant Resident Liaison Officer
- Locations
- Aaron Services Boston
- Yearly salary
- £25,000
- Employment type
- Full-time
Resident Liaison Assistant
We are recruiting for a dedicated and diligent Assistant Resident Liaison Officer to join our dynamic team
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